Reputation Management:Protect Your Brand & Earn Trust
Why Reputation Matters
A single negative review can deter customers, while positive feedback boosts credibility and search visibility.
Trust & Credibility
Prospects look for social proof before committing. A high star rating and recent positive reviews build confidence.
Local SEO Boost
Google uses review quantity, quality and recency as ranking factors for local search results.
Competitive Advantage
Many competitors neglect their online reputation; a proactive strategy sets you apart.
Insightful Feedback
Reviews highlight strengths and reveal areas for improvement in your operations.
Revenue Impact
Studies show a one-star increase in rating can lead to significant revenue uplift.
Customer Connection
Responding to reviews shows you value customer feedback and builds lasting relationships.
How We Help
A comprehensive approach to managing and growing your online reputation.
Audit & Strategy
We assess your current review footprint across Google, Yelp, Facebook and industry-specific platforms. We set goals for review quantity and rating improvements.
Review Generation Campaigns
We implement systems via email, SMS or QR codes to request reviews after a purchase or service. Automated sequences follow up with satisfied customers.
Monitoring & Alerts
Real-time alerts notify you of new reviews and social mentions. We track keywords and competitor names across review sites.
Response Management
Our team drafts professional, empathetic responses to both positive and negative reviews. Responding to every review shows you value feedback.
Dispute & Removal Assistance
For illegitimate or abusive reviews, we guide you through the removal process, documenting evidence and contacting platform support.
Reporting & Insights
Monthly reports summarise review volume, rating trends and sentiment analysis. We identify common themes and recommend improvements.
Proactive Reputation Building
Customer Surveys
Short satisfaction surveys gather feedback before a public review
Testimonials & Case Studies
Turn standout reviews into detailed success stories
Social Sharing
Share positive reviews on your social profiles
Internal Culture
Train staff to ask for feedback and celebrate positive experiences
Packages & Pricing
A one-time setup fee of $250 covers profile optimisation and platform connections.
Review Basic
Small businesses with few reviews
- Audit
- Review request templates
- Basic monitoring on 2 platforms
- Monthly reporting
Review Growth
Growing businesses needing active management
- Everything in Basic
- Automated review requests via email/SMS
- Responses to all reviews
- Monitoring on 4 platforms
Review Dominant
Multi-location or high-volume businesses
- All Growth features
- Review gating surveys
- Sentiment analysis
- Dispute assistance
- Weekly strategy calls
Frequently Asked Questions
How long does it take to improve my rating?
Most businesses see improvements within 2–4 months depending on starting point and review volume.
Can you remove negative reviews?
We can assist with removal if reviews violate policies; otherwise we respond professionally and address issues.
Is it okay to ask customers for reviews?
Yes. Politely asking is encouraged, but offering incentives is against many platform policies.
Do you respond as the business or as Lubbock Web Guy?
We respond on your behalf, matching your brand voice and tone.
What about fake reviews?
We monitor for suspicious patterns and help dispute fraudulent reviews.
Can reputation management help with SEO?
Yes. Reviews are part of local ranking factors and improve click-through rates.
Do I need to be on every review platform?
No. We focus on platforms most relevant to your industry and audience.
Will you train my team?
Yes. We train your team to request reviews and handle feedback internally.
Ready to Take Control of Your Online Reputation?
Let's build a strategy that generates positive reviews and protects your brand.